Shipping policy

This Digital Delivery Policy applies to all purchases made through training.obsidianaz.com, operated by Obsidian Security LLC, dba Obsidian Security (“Obsidian,” “we,” “us,” or “our”).

All products sold through the Site are digital goods delivered electronically. No physical items are shipped.

1. Digital Delivery Method

Upon successful payment, purchased training courses are delivered through online access to our learning management system (LMS) using the email address associated with your account.

You will receive access instructions or confirmation as soon as reasonably practicable after purchase.

2. Delivery Timing

In most cases, digital access is provided immediately or within a short period of time following payment confirmation.

However, delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Internet service provider (ISP) interruptions

  • Web hosting or server outages

  • Learning management system platform issues

  • Payment processor verification or fraud screening

  • Scheduled or emergency maintenance

  • Force majeure events (power outages, natural disasters, cyber incidents)

We will make commercially reasonable efforts to restore access as promptly as possible.

3. Access Issues and User Responsibilities

You are responsible for ensuring that:

  • You provide a valid email address at checkout

  • You have reliable internet access

  • Your device, browser, and software are compatible with the Site

We are not responsible for delivery issues caused by user error, incompatible devices, firewalls, spam filters, or incorrect account information.

4. No Physical Shipping

Because all products are delivered digitally:

  • No physical shipping occurs

  • No shipping fees apply

  • No shipping timelines, carriers, or tracking numbers are provided

5. Temporary Access Interruptions

Temporary interruptions in access do not constitute a failure of delivery and do not automatically entitle a user to a refund, provided access is restored within a reasonable period.

Refund eligibility, if any, remains governed exclusively by our Refund Policy.

6. Support for Delivery Issues

If you experience difficulty accessing a purchased course, contact us at:

Email: support@obsidianaz.com

Please include your name, email address, course name, and a description of the issue so we can assist you promptly.

7. Policy Modifications

We reserve the right to modify this Digital Delivery Policy at any time. Changes become effective upon posting to the Site. Continued use of the Site after changes constitutes acceptance of the updated policy.

8. Contact Information

Obsidian Security LLC
Website: https://training.obsidianaz.com
Email: Support@ObsidianAZ.com